Quality Policy

NTA provides high quality, value oriented services, striving to exceed customer and regulatory requirements while ensuring continual improvement of the system and customer satisfaction through measurable quality objectives. NTA believes Quality is the foundation of our company and is fully embedded in our purpose and values. We are committed to providing our customers with the highest possible quality services while also focusing on customer satisfaction and continuous improvement. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Chief Executive Officer. It is compulsory that all staff recognize and accept our philosophy of quality service delivery, accepting accountability for their own output.

NTA’s commitment to Quality is outlined by:

  • Achieving and maintaining a standard of excellence in our business operations
  • Complying with relevant laws and regulations as well as internal requirements
  • Maintaining our reputation for integrity and honesty while ensuring those values are reflected throughout the organization
  • Fully identify and conform to the needs of our customers, improving customer satisfaction
  • Monitor and review our processes, identifying potential risks and errors and implementing actions to eliminate them
  • Provide staff training to promote a “do it right the first time, do it right every time” attitude towards quality and customer satisfaction
  • Recognizing not only our external customers but also our internal customers and striving for excellence with both external and internal customer satisfaction
  • Encouraging participation and promotion of quality responsibilities amongst all employees through standards, education, training and coaching, supervision, and proper communication
  • Providing sufficient resources to ensure we can operate the documented management system
  • Continually monitoring the Quality Policy, Quality Objectives, and Quality Management System to ensure it remains relevant to the changing needs of our customers
  • Ensuring effectiveness of our Quality Management System through planned audits, management reviews, and customer satisfaction feedback to ensure quality service delivery

This Quality Policy statement will be reviewed annually. Responsibility for compliance resides with the CEO who will monitor both the effectiveness of this policy and the Quality Management System derived from this policy. This Quality Policy will be widely distributed, prominently displayed, and access to the complete Quality Management System documentation will be available on premises, electronically, and will be consistently advertised to ensure compliance and awareness.


Certificate number:
CERT-0090201 014114